adorn denver
salon & spa

• Only those with an appointment will be permitted in the salon. We are unable to accommodate walk-ins or retail sales without an appointment
• Please do not bring guests or children into the salon with you 
• Clients receiving a spa service (nails or lashes) must enter through the spa door to ensure we remain under capacity restrictions in both units
• At this time we cannot offer beard trims, cleanups, bang trims, lip or chin waxing, makeup services, facials, or children’s cuts (under 12; due to capacity restrictions and parents unable to stay with their child)
• Arrive wearing a mask that loops around your ears (giving your stylist access to your hair) 
• Arrive with freshly washed and dry hair, as the COVID-19 virus can live in your hair
• No beverages will be served to ensure masks stay on the entire length of your service 
• We encourage you to bring in a magazine or book to read during your process time ⁣
• Our waiting room will be unavailable. Upon arrival we ask that clients wait in their car until their service provider sends a text they are ready to assist you.⁣
• You will be asked to wash your hands immediately upon entering the salon
• Your service provider will take your temperature before performing your service
• Your service provider may also request you sign a liability waiver 
• We will ask to skip your blow dry (unless it’s required to achieve a specific service/ cut) due to ongoing conversations regarding the possible health risk of forced air blowing the virus around. Our goal remains first to minimize all potential risk for both our clients and stylists while aiming to achieve client goals.
• Stylists are working in potentially hazardous conditions, putting them and their loved ones at greater risk. We are booking longer appointment times, working fewer hours, and taking on greater expenses for cleaning supplies, because of this, services will not be discounted.

• Adorn will not be accepting cash for product purchases. We ask that you check in with your service provider as to what their preferred payment options are. 
• If you are sick,or have experienced a cough or fever, please do not come in for your appointment. If you have been exposed to someone experiencing respiratory illness, someone who has tested positive to COVID-19, or someone who has been asked to quarantine due to exposure, we will be unable to provide your service. 
• If anyone in your household is over 65, immunocompromised, or otherwise vulnerable to COVID-19, as per the Governor’s stay-at-home orders, we respectfully request that you wait until a later date to receive services, as we cannot guarantee your safety. 
• As space is extremely limited, we require a 48 hour cancellation notice, but no cancellation charge will be applied if you are sick.
• Please know we respect any client’s decision to wait if you are not yet comfortable returning to the salon and would happy to schedule or reschedule you for a later date

To allow more service providers to accommodate clients under the city’s capacity restrictions, our front desk service will be extremely limited. 

• Our front desk staff will be providing confirmation calls between 10am-noon daily to kindly remind clients of our guidelines and to assist with any questions 
• We urge clients to take advantage of the 20% off Product Pre-Order option. Simply email [email protected] to place your order and your items will be bagged and ready for pickup between 8am-10am daily or at the time of your upcoming service. *In-salon product sales will remain at full price. 
• Please schedule or pre-book your next appointment online or during your time with your service provider 
• Please allow for delayed response times. We are making every effort to return emails and calls as soon as possible.

We sincerely thank you for your patience, as we know our front desk’s assistance is a large part of the quality customer service you’ve come to expect